Refund Policy
Returns
Our refund/exchange policy lasts 30 days. If 30 days have gone by since your ship date, unfortunately we can’t offer you a refund or exchange. There are no returns for seed products, only exchanges for the same or greater quantity of a different variety. Given the seasonal nature of our seed products, unless it is an error on our part, all seed exchanges must be requested by April 15th of the current year, and once authorized must be received in our warehouse by May 1st of the same year. Non-seasonal products may be eligible for exchange or return.
To be eligible for an exchange or return, you must request an RMA (Return Merchandise Authorization) number from us either by phone, or by email. If your product qualifies, then we will provide you with an RMA# that must be clearly marked on the returned package. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. DO NOT WRITE OR MARK THE ORIGINAL PACKAGE IN ANY FORM. THE RMA NUMBER MUST BE LOCATED ON THE MAILING PACKAGE, NOT THE PRODUCT ITSELF.
To complete your Return Merchandise Authorization Request, we require a receipt or proof of purchase, such as the original invoice number. You must indicate when requesting the return the product name, package size, quantity and lot number or serial number, if applicable of each product to be returned or exchanged. DO NOT RETURN THE PRODUCT UNTIL YOU RECEIVE AN RMA#. Once you receive the RMA#, we must receive the product in our warehouse within 15 days.
Please do not send your purchase back to the manufacturer, we cannot be responsible for any product shipped directly to the manufacturer, or returned to us without a valid RMA#.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
For refunds, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. For exchanges, if you are approved, then your replacement product will be shipped, and a credit or charge will automatically be processed on your original payment method. Unless the exchange is caused by an error on our part, the customer will be liable for any additional freight charges.
For products requiring a valid MTSA# or Attribute Form, if it is not provided at the time of sale, 4 The Grower will attempt to contact the customer to collect the required information. If the customer cannot, or does not provide the required information, that portion of the order will be cancelled and a refund will be processed.
If upon receiving the product, it is received damaged, please contact us immediately to arrange for an RMA# in order to replace the damaged product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@4thegrower.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us by email or phone to request an RMA# before shipping the product back.
Shipping
After you have an RMA#, to return your product, you should mail your product to:
16545 Southpark Drive
Westfield Indiana US 46074
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our refund/exchange policy lasts 30 days. If 30 days have gone by since your ship date, unfortunately we can’t offer you a refund or exchange. There are no returns for seed products, only exchanges for the same or greater quantity of a different variety. Given the seasonal nature of our seed products, unless it is an error on our part, all seed exchanges must be requested by April 15th of the current year, and once authorized must be received in our warehouse by May 1st of the same year. Non-seasonal products may be eligible for exchange or return.
To be eligible for an exchange or return, you must request an RMA (Return Merchandise Authorization) number from us either by phone, or by email. If your product qualifies, then we will provide you with an RMA# that must be clearly marked on the returned package. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. DO NOT WRITE OR MARK THE ORIGINAL PACKAGE IN ANY FORM. THE RMA NUMBER MUST BE LOCATED ON THE MAILING PACKAGE, NOT THE PRODUCT ITSELF.
To complete your Return Merchandise Authorization Request, we require a receipt or proof of purchase, such as the original invoice number. You must indicate when requesting the return the product name, package size, quantity and lot number or serial number, if applicable of each product to be returned or exchanged. DO NOT RETURN THE PRODUCT UNTIL YOU RECEIVE AN RMA#. Once you receive the RMA#, we must receive the product in our warehouse within 15 days.
Please do not send your purchase back to the manufacturer, we cannot be responsible for any product shipped directly to the manufacturer, or returned to us without a valid RMA#.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
For refunds, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. For exchanges, if you are approved, then your replacement product will be shipped, and a credit or charge will automatically be processed on your original payment method. Unless the exchange is caused by an error on our part, the customer will be liable for any additional freight charges.
For products requiring a valid MTSA# or Attribute Form, if it is not provided at the time of sale, 4 The Grower will attempt to contact the customer to collect the required information. If the customer cannot, or does not provide the required information, that portion of the order will be cancelled and a refund will be processed.
If upon receiving the product, it is received damaged, please contact us immediately to arrange for an RMA# in order to replace the damaged product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@4thegrower.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us by email or phone to request an RMA# before shipping the product back.
Shipping
After you have an RMA#, to return your product, you should mail your product to:
16545 Southpark Drive
Westfield Indiana US 46074
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.